eStatus Connect FAQs

What is eStatus?

24-7 access to your account information!

Current loan balances

12-month payment history

Year-to-date totals

Payment due dates

And a whole lot more!

Don’t forget…

By registering for eStatus, you will also be able to pay your mortgage online with AutoPay.

What are the browser requirements for eStatus Connect?

To use eStatus Connect, it is required that Internet Explorer use 128-bit encryption, set to accept cookies, and JavaScript enabled. We offer web support for eStatus Connect on the following browsers:

browser

**Note** When selecting an eStatus password, you must use both alpha and numeric characters (letters and numbers). No other types of characters will be accepted. Also, passwords must be a minimum of six characters to a maximum of eight characters long. Incorrectly entered passwords will receive the following error message: “Password is required to consist of alpha and numeric characters. Please try again.”

What does it mean when I try to log on to eStatus and I get an error message that states: " Unable to connect to data source?”

This will occur when our database is down for maintenance. This happens infrequently during normal business hours. However, we do bring our system down on a daily basis, around 5 p.m., for a data backup and end of day processing. This interruption normally lasts only around ten minutes.

Why am I getting the message "The Page Cannot Be Displayed" when trying to view eStatus on your website?

This may occur if your computer is not using 128-bit encryption.

To determine the current level of encryption, click “About Internet Explorer” on the Help menu. The level of encryption on your computer is displayed next to the words “Cipher Strength.”

If the cipher strength on your computer is not 128 bits, download and install the encryption pack appropriate for your operating system to upgrade your computer to 128-bit encryption.

To locate the Internet Explorer High Encryption Pack and other updates for Microsoft’s Internet Explorer, click on: https://www.microsoft.com/windows/ie/default.asp

What are cookies?

Cookies are small text files stored on your hard disk that contain data you provide or information about the choices you make when visiting a website. To sign in to eStatus, your web browser must be set to accept cookies.

How do I enable cookies?

If you are running Microsoft Internet Explorer, go to ‘Tools” and select “Internet Options.” When that window pops up, click on the security tab, then you should see a custom level button. Click that and you get a list of options. Look for one that says something like “Allow cookies that are stored on your computer” and either enable it or set it to prompt you.

How do I check Internet Explorer to see if it is configured to run Java programs automatically?

First, you must be using at least Internet Explorer 5.0. Open ‘Internet Explorer’ to any website (for example, https://www.stanmor.com ). On the “Tools” menu, click “Internet Options,” click the “Security” tab, click the “Internet” web content zone, and then click “Custom Level.”

In the “Settings” box. under “Java Permissions,” make sure “Disable Java” is not selected, click OK and then click OK again.

How do I clear temporary Internet files and cookies?

All browsers tend to collect temporary internet files and cookies, which can cause problems with logging in and or bringing up a website.

Internet Explorer – Select “Tools” from the main menu or the gear icon in the upper right corner of the screen and then select “Internet Options”. On the General tab, look for the Browsing History section and select the “Delete” button. On the new window displayed, check the Temporary Internet Files and website files box and the Cookies and Website Data box, and then select the Delete button. A message will appear letting the user know the files were deleted.

Firefox Mozilla – Select “tools” from the main menu or the hamburger icon in the upper-right corner of the screen and then select “Options”. On the left pane of the screen, select the “privacy” option and then locate the History section in the middle of the screen. From the “Firefox Will” field drop-down list, select “Use custom settings for history” and check the box for “Clear history when Firefox closes”. You may also use the Settings button to verify the Browsing and Download History and Cookies boxes are check.

Google Chrome – Select the hamburger icon in the upper –right corner of the screen and then select “settings”. On the left side of the screen, select “History” and then select the Clear browsing data button. A new window will be displayed where you can choose how far back you want to clear the items checked. You will then need to make sure that the Browsing history and Cookies and other site and plugin data boxes are checked prior to selecting the Clear browsing data button.

Safari – Select “History” from the main menu. A new window will appear, allowing you to select the time frame for clearing the history. Select the time frame from the drop-down list and then select the Clear History button.

Payment FAQs

When is my payment considered late?

Your payment is due in our processing center on or before the due date. It is considered late the following day.

Do I have a grace period?

No. The time between the due date and the assessment of a late charge, normally 15 days, is not a grace period. It is a convenience to allow for such things as mail delays, weekends, and holidays.

What if my payment is postmarked before the assessment date?

We do not consider the postmarked date. According to your mortgage documents, the date we receive your payment is the date we use to determine whether a late charge is assessed.

Are late charges ever waived?

Late charges normally are not waived unless you can provide documentation that proves we received your payment on or before the date the late charge was assessed. Proof normally consists of a copy of the front and back of your canceled check or money order. If the check or money order is endorsed before the assessment date, the late charge will be waived.

What if I’m facing a financial hardship and cannot make my payments?

Standard Mortgage Collectors can work with you to arrange payment plans to help you become current if you are unable to make payments due to circumstances beyond your control. Also our Loss Mitigation Personnel work with all Investors, Federal Insuring Agencies, and FREE HUD Approved Housing Counseling Agencies to offer Home Retention Assistance Options to all eligible homeowners. Please be aware of MODIFICATION SCAMS and NEVER pay a fee or sign legal papers to someone who guarantees they can “get your loan modified” or “help you save your home”. Under Federal Trade Commission Regulations it is illegal to charge a fee in advance of having an approved plan from your lender. Assistance is available for FREE and only your Lender can process and decision your application for Federal Home Retention Programs. If you are unable to continue making any payment at all we may be able to help you sell your property even if it is worth less than what is owed. Contact us at 1-800-448-4190 for more information or a Loss Mitigation Application. Please visit www.hud.gov for a list of FREE HUD approved counseling agencies in your area or call the HUD HOPE Hotline at 1-888-995-HOPE (4673).

Payoffs and Assumptions FAQs

About Standard Mortgage Payoffs and Assumptions

Standard Mortgage Corporation maintains a strict policy of requiring written requests for all loan payoff or assumption information. Privacy rights plus the inherent risks associated with verbal quotations make our policy a necessary practice. We, therefore, will not provide this information by telephone.

Our Account eStatus will furnish current unpaid loan principal balances, but this must not be construed as sufficient for prepayment. All payoff requests must be sent in writing to:

Attention: Payoff Department
Standard Mortgage Corporation
701 Poydras Street, #300 Plaza
New Orleans, LA 70139-0300
Fax: (504) 569-3715
E-mail: csr5@stanmor.com

Do not mail any correspondence to the post office box, as this facility is used exclusively for payment remittances.

If you contemplate selling your home, please make this information available to your realtor, attorney, or notary in sufficient time prior to your closing.

Error Resolution

Your Rights Regarding Error Resolution

Effective January 10, 2014 you have certain rights under Federal Lase related to resolving errors in servicing of your mortgage loan, requesting information about your loan account and submitting Qualified Written Request (QWR) as defined under federal law. To submit your written request or QWR, write to us at the following address:

Standard Mortgage
701 Poydras St., Box 45
New Orleans, La 70139