If your property has sustained damage as a result of a natural disaster, please follow these steps:
Contact your insurance company to file a claim. Find out when an adjustor will come and when you can expect your insurance loss draft check.
Contact FEMA (Federal Emergency Management Agency) to register for assistance. They can be reached at (800) 621-3362 or visit DisasterAssistance.gov. Please note that if you are eligible for an Individual Assistance grant you are not required to pay back the grant to FEMA. However, loans from SBA (Small Business Administration) must be repaid.
Documents and Materials You Need To Apply:
Contact Standard Mortgage. If you have sustained property damage or face a financial hardship from the recent natural disaster, please contact our hotline at (800) 518-4551 or (504) 620-5138 or email firstname.lastname@example.org after you have filed your claim and registered your loss with FEMA. We will be prepared to discuss how Standard Mortgage will be involved in the process to restore your home and look for other ways we can work with you with flexible loan payment options.
Disaster relief for loan payments will be provided if your home was damaged or you are experiencing employment disruption from the disaster. The type of relief will be specific to your loan type and individual needs. During that time, we
When you receive your insurance loss draft check you will notice that it is co-payable to you and Standard Mortgage Corporation. As a mortgage provider, we have a financial interest in ensuring your property is restored. Please notify us as soon as you receive your check. We will give you information and forms you will need to move forward with repairing your home.
Minor Damage: In most cases if your home has only minor damages and your loan is current, we will not oversee the repair process. Instead, we will endorse the insurance loss draft check to you to manage all repairs.
Significant Damage: For many situations, including significant damage, Standard Mortgage will monitor the progress of the repairs to your home. We will work with you to ensure that your property is restored to its original condition. We hope to help protect you from incomplete repairs or potential fraud from unlicensed contractors.
Endorse the insurance loss draft check to Standard Mortgage Corp. On property repairs that we monitor, you will need to endorse the check and send it to us where it will be deposited into an interest bearing account. Please call or email Standard Mortgage for additional important information and instructions.
Standard Mortgage Corporation
Customer Service Department
701 Poydras Street, Suite 300 Plaza
New Orleans, LA 70139-0300
(800) 518-4551 or (504) 620-5138