- On January 1st, 2026, the 2025 Form 1098/Mortgage Interest Statement information will be available on eStatus Connect. Standard Mortgage Corporation will mail 2025 Mortgage Interest Statements on or before January 31st, 2026.

- Instructions on obtaining 2025 1098/Mortgage Interest amount: register or log onto eStatus Connect. Once logged in, select the “Statement/Documents” tab. To view or print your 2025 Year End Form 1098/Mortgage Interest Statement, select “YE Form 1098 / Mtg Int Statement”.

- If you are in receipt of your homeowner’s or flood insurance policy renewal, please provide us with this information. It can be faxed to (866) 515-7510 or mailed to the address below. To email a copy of your renewal, please send to standard@imcovered.com.

- Please ensure that all documentation provided references your loan number, and that the mortgage-payee clause reads:

 

Standard Mortgage Corporation

ISAOA ATIMA

P.O. Box 792107

San Antonio, TX 78279

 

- An email confirmation is sent to you upon receipt of your information and after the insurance disbursement has been made from your escrow account.

- You can also confirm Standard’s payment of your insurance by registering/logging into eStatus Connect. Once logged on, select the “Payment History” tab to view your last 24 transactions.

- If you have any questions about the requirement to provide proof of insurance for your property, please contact our Insurance Department at (866) 515-7503, Monday through Friday, 7:00 AM to 9:00 PM CST.

- Contact Customer service at customerservice@stanmor.com or (800) 448-4190 (30) days or more prior to your current policy renewal date, to request a payment stop.

- Provide a copy of your new policy declaration page. It can be faxed to (866) 515-7510 or email to standard@imcovered.com (10) business days prior to the expiration of your current policy.

- Please ensure that all documentation provided references your loan number, and that the mortgage-payee clause reads:

Standard Mortgage Corporation

ISAOA ATIM

P.O. Box 792107

San Antonio, TX 78279

 

- An email confirmation is sent to you upon receipt of your information and after the insurance disbursement has been made from your escrow account.

- You can also confirm Standard’s payment of your insurance by registering/logging into eStatus Connect. Once logged on, select the “Payment History” tab to view your last 24 transactions.

- If you change your mind and no longer want to stop the payment to your current insurance carrier, please email customerservice@stanmor.com, with instructions to pay your current carrier.

- If you have any questions about the requirement to provide proof of insurance for your property, please contact our Insurance Department at (866) 515-7503, Monday through Friday, 7:00 AM to 9:00 PM CST.

Please provide the following:
- New policy declaration page
- Application
- Proof of cancellation of your previous insurance policy
- Paid receipt* documenting that the new policy has been paid in advance for the next (12) months.

- All can be faxed to (866) 515-7510 or email to standard@imcovered.com.

- Please ensure that all documentation provided references your loan number, and that the mortgage-payee clause reads:

Standard Mortgage Corporation

ISAOA ATIMA

P.O. Box 792107

San Antonio, TX 78279

**If you are unable to pay the annual premium for your new policy, and are requesting Standard Mortgage to make the payment from your escrow account, please provide the above documents via fax (866) 515-7510 or email standard@imcovered.com.

IMPORTANT: Once you have cancelled your previous policy, the carrier will issue a refund for the unearned portion of the previously paid premium directly to you, the homeowner. The amount of this refund along with a cover letter must be sent to the following address to be deposited back into your escrow account.

Standard Mortgage Corporation

Attn: Customer Service

701 Poydras Street Suite 300 Plaza

New Orleans, LA 70139-0300

 

- An email confirmation is sent to you upon receipt of your information and after the insurance disbursement has been made from your escrow account.

- Payment of your insurance can also be confirmed by registering/logging into eStatus Connect. Once logged on, select the “Payment History” tab to view your last 24 transactions.

- Please contact customerservice@stanmor.com to explore a possible escrow payment amount change AFTER the refund has been returned to your account.

- If you have any questions about the requirement to provide proof of insurance for your property, please contact our Insurance Department at (866) 515-7503, Monday through Friday, 7:00 AM to 9:00 PM CST.

- If a lender placed policy has been issued on your account, please provide proof of insurance by clicking here or email to standard@imcovered.com.

- You will need the 10-digit unique identifier number located at the bottom of the lender placed notification letter provided by our insurance department.

- Please ensure that all documentation provided references your loan number, and that the mortgage-payee clause reads:

Standard Mortgage Corporation

ISAOA ATIMA

P.O. Box 792107

San Antonio, TX 78279

 

- An email confirmation is sent to you upon receipt of your information.

- If you have any questions about the requirement to provide proof of insurance for your property, please contact our Insurance Department at (866) 515-7503, Monday through Friday, 7:00 AM to 9:00 PM CST.

- If you are in receipt of the current year’s Real Estate Tax Notice, it is not necessary to send your tax bill to Standard Mortgage. Standard will receive all tax information electronically from tax offices and tax bills will be paid prior to their due date.

- An email confirmation is sent after the tax disbursement is made from your escrow account.

- You can confirm Standard’s payment of your property taxes by registering/logging into eStatus Connect. Once logged on, select the “Loan Balances” tab to view year-to-date totals and/or select the “Payment History” tab to view your last 24 transactions.

Benefits of Going Paperless:
- The fastest, and most secure way to access your statements.
- Receive email notifications when your statements and notices are available for viewing online via eStatus Connect.
- Reduce your environmental footprint.
- Receive statements timely, without postal service delays.
- Reduce your risk of being a victim of fraud and identity theft.

How Do I sign up?
- Sign into eStatus Connect
- If you have not already enrolled on eStatus Connect click here: Registering for eStatus Connect
- Select Account Info / Documents
- Click Manage Paperless Statements
- Additional assistance is available - click here to watch our how-to video: Paperless Instructions

- Three invalid login attempts on eStatus Connect will lock your account. To unlock your account on eStatus Connect; simply select “I Forgot My Password” from the login screen and create a new password.

- Tax and insurance premiums change over time. We are required to review your escrow account each year to make sure you’ll have enough to cover your tax and insurance bills. Standard Mortgage will review your insurance and tax projections (and mortgage insurance if applicable) for the upcoming year. Once we know the combined annual payment for all escrows (typically all insurance premiums and property taxes), we divide that number by 12 to calculate your new monthly escrow payment.

- Your new monthly payment is compared to the escrow payment amount you currently pay. If the new payment is higher than your current payment two things will happen (this increase could be related to an increase in your insurance premium or property tax).

- First, we will increase your monthly payment to match the required escrow on your escrow analysis.

- Second, we will collect the current escrow shortage; that is the amount your escrow account has fallen behind. Typically, we allow borrowers (12) months to pay for their shortage. You will receive a copy of your escrow account review/analysis, and it will determine if your payment will change for the upcoming year.

- This statement is also available on eStatus Connect

- To view additional information on escrow accounts, please visit www.stanmor.com.

Important Steps to Receiving Disaster Assistance

- Contact your insurance company to file a claim.

- Contact FEMA (Federal Emergency Management Agency) to register for assistance.

- (800)621-3362 or visit DisasterAssistance.gov

- Contact Standard Mortgage at customerservice@stanmor.com after you have filed your claim. We will be prepared to discuss how Standard will be involved in the process to restore your home.

- When you receive your insurance loss draft check you will notice that it is co-payable to you and Standard Mortgage Corporation. As a mortgage provider, we have a financial interest in ensuring your property is restored. Please notify us as soon as you receive your check. We will give you the information and forms you will need to move forward with repairing your home.

- Please visit Disaster Assistance for more details.

- Payment assistance is available if your home or place of employment is in a Presidentially Declared Disaster Area (PDDA).

-Initial payment suspension (forbearance) is available for up to 90-days, if needed.

- Late charges will not be assessed during forbearance.

- Missed payments will not be reported to credit bureaus.

- Options will be available to assist you to become current when your forbearance period ends.

- Please email your request for assistance to paymentassitance@stanmor.com to let us know your current situation and the anticipated length of time you will be requesting payment forbearance.

- If you are experiencing financial difficulties, and are unable to make your scheduled mortgage payment, assistance is available! Repayment plan, forbearance, payment deferral, or a loan modification could be an option. Call (800) 518-4548 or email paymentassistance@stanmor.com. Housing Counseling is available at US Dept of HUD (800) 569-4287 or www.hud.gov. BEWARE OF SCAMS! Assistance is FREE.

- Monday-Friday, 8:00 AM to 5:00 PM CST

- You can also access your account 24/7 on eStatus Connect.

We recommend that you verify your username and change your password before logging in:

- Go to eStatus Connect.

- A login is not required to verify your username and/or to change your password.

- Simply click on “I forgot My Username” and it will be emailed to you or “I Forgot My Password”, this allows you to create a new password.

- You will need your mortgage loan number and social security number. If you are not successful with your login after three attempts, your account will be locked.

- To unlock your account see unlock eStatus Account in FAQ’s, under the Resources Tab on www.stanmor.com. For further assistance contact customer service by emailing customerservice@stanmor.com.

- Online: Please visit us at eStatus Connect. Once you register your account, you can authorize your monthly payment and view your account information, including the posting of your payments and disbursements for tax and insurance.

- Where do I mail my payment? If you use your bank’s online bill pay service or elect to mail your monthly payments, please use the following address:

Standard Mortgage Corporation

P.O. Box 650561

Dallas, TX 75265-0561

 

- How do I STOP a previously scheduled ACH payment?

- Login to your eStatus Connect account

- Select “make a payment”, then select “payment type” to cancel:

- Recurring payment

-One-time payment

- Please contact customer service at customerservice@stanmor.com or (800)448-4190 if you need additional assistance.

- How do I request a payment coupon book should I run out? - Please continue sending in the same payment amount until further notice to the P.O. Box listed above with your loan number noted on your check. A new coupon book should be arriving within the next (3) weeks.

- Please include your loan number and estimated payoff date on your payoff request, and send the request to one of the following:
- Email: payoffrequest@stanmor.com
- Fax: (504) 569-3715
- Mail:

Standard Mortgage Corporation

Attn: Payoff Department

701 Poydras Street Suite 300 Plaza

New Orleans, LA 70139-0300

 

- If you will be moving, please provide your new address. This can also be done by accessing your account on eStatus Connect.