Customer Service Representative/Inbound calls
Standard Mortgage is proud to have establish itself as a solid organization with over a century of experience in real estate lending and mortgage servicing. At Standard Mortgage, we originate and service mortgages secured by single family properties. We have strong relationships with credible investors including Fannie Mae, Freddie Mac and several other capital resources.
We offer our employees a friendly, collaborative working environment with opportunity for growth. Our benefits package is designed to help you live a better life. This includes group medical, dental and vision plans as well as 401(k), Flex Spending Plan, Life Insurance, AD&D Insurance and Paid Time Off for our full-time staff.
JOB RESPONSIBILITIES:
- Provide excellent customer service by delivering solutions to customer issues
- Contribute to team effort
- Interact with various departments to find appropriate solutions
QUALIFICATIONS/SKILLS:
- Personable
- Good Listener
- Professional phone etiquette and can – do attitude
- Demonstrate patients and show empathy
- Organized and able to Multi-task
- Excellent verbal and written skills
- Strong decision-making skills
- A desire to accept additional assignments and training
- Professional appearance
- Bilingual in English/Spanish a plus
MINIMUM REQUIREMENTS:
- High School Diploma -Bachelor’s degree in business administration preferred
- Call center experience in mortgage lending or related field
- Experienced with in person customer interactions
- Proficient with Microsoft Office software and phone systems
Join our team and experience what it feels like to be part of the Standard Mortgage family.
This position is located in our New Orleans downtown office in the heart of the CBD.
Standard Mortgage Corporation is an equal opportunity employer.
