Current Customers
  Log In
  eStatus FAQ
  Customer Service
  Standard Voice 24
  Announcements
  Contact Us
  Manage Your Account
  Mailing Address
  Refinance Specials

Residential
  Mortgage Center
    Loan Products Home Ownership 101 Mortgage Calculator Apply Online Rates Contact Us
  Branch Locations
  Apply Online
  Real Estate Links

Employment
Opportunities


Commercial

Home & Business
Insurance

Privacy Policy

State Licenses

HOME


eStatus
Welcome to the STANDARD Mortgage® Corporation eStatus Frequently Asked Questions page. It is our intention for this page to provide you with answers to some common issues encountered while using eStatus.

To use eStatus you must at a minimum, be using Internet Explorer version 5.0 or greater and it is required that Internet Explorer be using 128-bit encryption, set to accept cookies, and Java scripts need to be enabled.

**Note** When selecting an eStatus password, both alpha and numeric characters (letters and numbers only) must now be used. No other types of characters will be accepted. Also, passwords must be from a minimum of 6 characters to a maximum of 8 characters long. Incorrectly entered passwords will receive the following error message: “Password is required to consist of alpha and numeric characters. Please try again.”

What is eStatus?

24-7 access to your account information!
  • Current loan balances
  • 12-month payment history
  • Year-to-date totals
  • Payment due dates
  • And a whole lot more!
  • Don't forget...
    By registering for eStatus you will, also, be able to PAY your mortgage online with AutoPay.

    What does it mean when I try to log on to eStatus and I get an error message which states: “ Unable to connect to data source?”
    This will occur when our database is down for maintenance. This happens infrequently during normal business hours. However, we do bring our system down on a daily basis, around 5 pm, for a data backup and end of day processing. This interruption normally lasts only around ten minutes.

    Why am I getting the message "The Page Cannot Be Displayed" message when trying to view eStatus on your Web Site?
    This may occur if your computer is not using 128-bit encryption.
    To determine the current level of encryption on your computer, click About Internet Explorer on the Help menu. The level of encryption on your computer is displayed next to the words "Cipher Strength."

    If the cipher strength on your computer is not 128 bits, download and install the encryption pack appropriate for your operating system to upgrade your computer to 128-bit encryption.

    To locate the Internet Explorer High Encryption Pack and other updates for Microsoft’s Internet Explorer, click on: http://www.microsoft.com/windows/ie/default.asp

    What are cookies?
    Cookies, small text files stored on your hard disk, contain data you provide or information about the choices you make when visiting a Web site. In order to sign in to eStatus, your Web browser must be set to accept cookies.

    How do I enable cookies?
    If you are running Microsoft Internet Explorer, go to ‘Tools’ and select ‘Internet Options’ and when that window pops up click on the security tab, then there should be a custom level button. Click that and you get a list of options. Look for the one like "Allow cookies that are stored on your computer" either enable it or set it to prompt you.

    How do I check Internet Explorer to see if it is configured to run Java programs automatically?
    First, you must be using at least Internet Explorer 5.0. Open ‘Internet Explorer’ to any website (for example, http://www.stanmor.com ). On the ‘Tools’ menu, click ‘Internet Options’, click the ‘Security’ tab, click the ‘Internet’ Web content zone, and then click ‘Custom Level’.

    In the ‘Settings’ box, under ‘Java Permissions’, make sure ‘Disable Java’ is not selected, click OK and then click OK again.

     

    We want to be your lender for LIFE!

    Standard Mortgage Corporation Headquarters are located at:
    701 Poydras Street, #300 Plaza
    New Orleans, Louisiana 70139
    TEL: (504) 569-3900 | 1-800-448-4190




    All contents copyright © 1996-2005 STANDARD Mortgage® Corporation. Please read our Important Notices.